Customer Service Representative (6 month FTC) | Auckland

Job Description

• We grow together.
• We keep things simple.
• We get stuff done.

Goodman Fielder is New Zealand's largest food & beverage manufacturer, serving customer needs with a portfolio of iconic brands that New Zealanders have grown up with and enjoy every day.   Our brands include Meadow Fresh, Puhoi Valley, Yoplait, Vogel's, Molenberg, and Edmonds…just to name a few!  We are passionate about what we do and strive to be the best marketing team in New Zealand.  We are looking for equally passionate and talented individuals to join our business, and be part of our success.

Benefits and Perks:

• A knockout coffee machine
• Breakfast/Brunch sorted with all our daily fresh products
• Cheese tastings
• Genuine career opportunities
• Flexible and Hybrid working environment

Responsibilities:

• Interact with customers via inbound telephone calls to provide information and assistance.
• Manage email correspondence ensuring all queries are dealt with in a timely manner. 
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer system to track, gather information, and/or troubleshoot customer issues.
• Refer unresolved customer issues to the designated call centre department or supervisor for resolution.

Shift patterns available: 9:30 - 6 pm - Monday - Saturday on a monthly rotation roster.

6 Month Fixed Term contract - Start ASAP!

Must have's:

• A passion for building customer relationships and adding value to customers by identifying proactive sales and service opportunities
• Eagerness to learn and committed to the shift patterns available
• Ability to remain professional and courteous with customers always
• Good data entry skills
• Team player focus
• Have confidence in dealing with different customer enquiries.

Skills required:

• Excellent written and verbal communication skills
• Previous experience in call centre or retail environment favourable
• High level of accuracy and attention to detail
• Excellent computer skills across the Microsoft Office suite

If this is of interest and the shift patterns work for you, get in touch and let us know why this is the role for you!

To learn more about this career opportunity or to apply online, please click Apply and you will be taken to our careers page www.careers.goodmanfielder.com.au