Export Customer Service Coordinator | Auckland

Job Description

This is Us!

At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone.

We are a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand have grown up with and put in their supermarket trolleys every week.

We might be biased but we believe our team here at Goodman Fielder is an amazing place to work, and a great team to be part of! We're driven by our values - We Grow Together, We Keep Things Simple, We Get Stuff Done

About the Role

This role is responsible for coordinating Goodman Fielder's daily export operations, managing the effective flow of customer orders through to successful deliveries. 

This position is part of the Export Customer Services team, responsible for customer orders exporting to a range of internal Wilmar Ingredients and external customers across a number of countries including China, Vietnam, Malaysia, PNG, Philippines, Pacific Islands and UAE. 

To make this happen, your responsibilities will include:

• Customer service and provide proactive updates & manage expectations of export customers through the order and delivery process
• Process customer orders and shipping instructions including booking freight and ensuring timely delivery with compliant documentation (MPI, Customs etc.)
• Coordinate with internal & external partners across the supply chain including planning, logistics, regulatory bodies & ports to ensure smooth delivery
• Resolve customer issues promptly, manage delays & escalation and provide reporting on performance across customer channels

About You

For this role to be a success you will need a background in freight forwarding, shipping or supply chain. An understanding of both import and export would be highly desirable.

Skillsets, qualifications and experience we are looking for include:

• A working understanding of Import & export with a background in shipping, freight forwarding or 3PL
• The ability to speak Mandarin would be beneficial
• Prior experience working with MPI and Customs
• Experience of working in SAP and/or a freight forwarding system

What we can offer

You will be joining a driven team of professionals who genuinely enjoy working together resulting in a highly collaborative and flexible work environment making delicious cheeses. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development.

At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long-term careers.

What are you waiting for? Apply now.