Customer Service People Leader

Posted on 10-Jan-2018
Application Close Date: 21-Jan-2018
Job Details
Customer Service
Position Type:
Full Time
Job Reference:
Note clipNo File Attached
Goodman Fielder New Zealand is one of the largest branded food manufacturers and suppliers in New Zealand, serving customer needs with a portfolio of iconic, trusted food brands that New Zealanders have grown up with and enjoy every day.  Our excellent portfolio of consumer brands includes Vogel's, Molenberg, Freya's, Meadow Fresh, Tararua, Puhoi Valley, Edmonds and Ernest Adams.… just to name a few!
We are passionate about our iconic brands and products, and strive to be the best place to work in New Zealand. We are looking for talented and passionate individuals to join our business and be part of our success.
Our Opportunity
Goodman Fielder NZ has embarked on an ambitious, transformational journey, with aspirations to the leading consumer food company in the region.  In Customer Service, this means providing an exceptional and consistent experience for our full complement of customers and consumers.
This is a multi-skilled role that focuses on people leadership and coaching, with a comprehensive accountability across the full scope of product categories, channels, customers and consumers. Effectiveness in this role will come from someone passionate about customer service and who is capable of balancing service delivery in a pressurized and visible area, with the competing needs of a range of stakeholders.
Key accountabilities of the role include:
• Proactive leadership in an environment of high change, coaching to foster a high performance culture
• Responsibility for Customer Service and Consumer Advisory service delivery
• Escalation and resolution of complaints for both customer and consumer
• Coaching and leading a team with focus on quality and ease of interactions
About You
To be successful in your application, you will have:
• A passion for customer service and people leadership
• Experience leading and coaching large, diverse teams - in particular through times of change
• Experience working in a busy, high pressure environment
• Excellent communication skills
• Excellent relationship and stakeholder management skills
With sites spanning across the Australasian region our employees have the opportunity to fashion their own home grown career across functions, locations and brands.  Our aim is to be a destination employer in the food industry where we don't just offer jobs - we offer careers.
To learn more about this career opportunity or to apply online, please click Apply and you will be taken to our careers page.
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