End User Computing Analyst

Posted on 08-Jan-2018
Application Close Date: 21-Jan-2018
Job Details
New Zealand
Information Technology
Position Type:
Full Time
Job Reference:
Note clipNo File Attached

Goodman Fielder New Zealand is one of the largest branded food manufacturers and suppliers in New Zealand, serving customer needs with a portfolio of iconic, trusted food brands that New Zealanders have grown up with and enjoy every day. Our excellent portfolio of consumer brands includes Vogel's, Molenberg, Freya's, Meadow Fresh, Tararua, Puhoi Valley, Edmonds and Ernest Adams.… just to name a few!

We are passionate about our iconic brands and products, and strive to be the best place to work in New Zealand. We are looking for talented and passionate individuals to join our business and be part of our success.

Our Opportunity

As an End User Computing Analyst, you are the first point of contact for customers reaching out to IT for help. You are an integral part of the End User Computing team which provides an IT Service Desk to the business. The team operates across Australia and New Zealand, and supports customers from across our global organisation. You will respond to incoming requests through our ticketing system, over the phone and in person, whilst prioritising incidents and requests in accordance with the IT Service Level Agreement.

You are not desk bound in this role, you are actively engaging with customers and exceeding their expectations with excellent customer service.

It is essential that you are the friendly face of IT when our customers engage with us. The Goodman Fielder IT teams are compassionate and care about their customer's needs. The services we provide and the actions we take should always seek to further enhance our reputation in the eyes of our customers.

The role will work with the broader IT function to maintain department standards, policies and processes, and implement changes, which are aligned to Goodman Fielder's policies, procedures, and business strategy.

About You

To be successful in your application, you will have:

• Experience administering the Microsoft ecosystem in a complex enterprise environment in a Service Desk style role.
• Demonstrated competencies in supporting users with:
   -Windows 7, 10.
   -Active Directory
   -Office 365 Suite, Skype for Business, OneDrive for Business, SharePoint Online
• A conceptual understanding of:
   -IT Service Management; Incident, Request, Change
   -Networking with LAN, Wireless and Managed WANs
   -VoIP Telephony
• Effective interpersonal communication skills, excellent written and oral communication skills
• Ability to document technical solutions and present to an audience of less technical people.
• Ability to work as part of a team, as well as self-motivated to work independently.
• Demonstrated understanding of quality improvement activities
• Current National Police Clearance Certificate.
• Understanding of ITIL principles

With sites spanning across the Australasian region our employees have the opportunity to fashion their own home grown career across functions, locations and brands. Our aim is to be a destination employer in the food industry where we don't just offer jobs - we offer careers.

To learn more about this career opportunity or to apply online, please click Apply and you will be taken to our careers page.

Interested in other opportunities? To keep up to date with other Goodman Fielder career opportunities, set up a profile and job alert so we can notify you of any jobs which may interest you. To set-up a profile please visit our careers page www.careers.goodmanfielder.com.au and click Register to submit your details.